Question 1

How do I get sample bottles?

Accepted Answer

Contact YachtSamples at info@yachtsamples.com or call +34 971 422 718 and they will be delivered directly the yacht or agent.

Question 2

How should I send my samples?

Accepted Answer

Choose the nearest laboratory from the page www.yachtsamples.com/contact-us and ensure that the sample form is complete as per the instructions found at www.yachtsamples.com/how-to-complete-sample-form .

Question 3

How can I check if my sample has arrived at the laboratory?

Accepted Answer

Once your sample is received at the laboratory, it is registered into the Fluid Analysis Program and can be tracked using the HORIZON Fluid Analysis Results App.

Question 4

What is the average turn-around time?

Accepted Answer

Samples other than fuel are analysed and the reports are available withing two working days and fuel samples, five working days.

Question 5

How do I receive my results?

Accepted Answer

Results are available on the HORIZON Fluid Analysis Results App.

Question 6

Can I get assistance with interpreting my results?

Accepted Answer

Contact YachtSamples at info@yachtsamples.com or call +34 971 422 718 for assistance and advice.

Question 7

Can I integrate the sampling regime into my on-board management software?

Accepted Answer

This is common practice and our experienced engineers can review your system and advise on integration into IDEA and others.